At Treulife Hospital, we are committed to providing safe, high-quality care. We value patient feedback and take all complaints seriously as part of our continuous improvement efforts.
Patients and their families may submit complaints or suggestions through the following channels:
Email: Info@truelifehospital.ae
In person at the reception desk
Complaint and suggestion boxes available inside the Hospital
All complaints will be acknowledged within one working day via email or phone.Within three working days, the Complaint Officer will contact the complainant, provide an initial response, and arrange a meeting if needed.If the complainant is unavailable for a meeting, a response will be provided in writing or verbally.
All complaints are documented and assigned a reference number.They are reviewed confidentially by the Patient Relations or Complaint Officer.Investigations are conducted in coordination with the relevant departments.Corrective and preventive actions are implemented when required.
In line with the requirements of the Department of Health Abu Dhabi, all patient complaints are documented and maintained within the hospital system.
Complaints related to patient safety, clinical care, adverse events, or serious incidents are reported through the Department of Health reporting system in accordance with applicable regulations and timelines.The hospital ensures proper investigation, reporting, and closure of all reportable cases.
If you are not satisfied with the resolution provided by the hospital, you may contact the Department of Health Customer Service at 800 555.
All complaints are handled with strict confidentiality, and patient privacy is maintained in accordance with UAE laws and regulations.
Treulife Hospital is committed to resolving complaints fairly and promptly and using feedback to improve the quality of care.
Submitting a complaint will not affect the care or services provided to you in any way.
